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We The Change MakersReal Stewards. Real Communities. Real Change.

Complete System Blueprint

ORGANISATION
PROCESS
BLUEPRINT

All Processes · Systems · Workflows · Technology

Founded By: C. Sekhar, CEO — AAKRI

Document Version: 1.0 · June 2025

Scope: National Ward Stewardship Programme — India

Classification: Confidential — Internal Use

Contact: hello@wethemakers.org · www.wethemakers.org

v1.0

Contents

Organisation Overview

Volunteer Registration Process

Bank Account Verification (₹1 System)

Three-Cap Recognition System

Ward Steward 5-Stage Journey

Honorarium Disbursement Process

Nine Impact Domains

Graduate Programme in Civic Leadership

Seminar & VC Auto-Link System

P10

Technology Platform & Admin Dashboard

P11

National Expansion Roadmap

P12

Admin Roles, Data & Compliance

P13

Organisation Overview

Vision · Mission · Structure · Values

Foundation

What is We The Change Makers?

We The Change Makers (WTCM) is India's first structured youth-led ward stewardship programme, founded by C. Sekhar, CEO of AAKRI. The organisation empowers young Indians aged 15–21 to take active, accountable leadership roles within their own communities — transforming every ward across India into a cleaner, greener, healthier, and more civically engaged space.

WTCM operates on the principle that sustainable community development cannot be driven by government alone — it requires trained, motivated, and digitally enabled young citizens acting as stewards of their own localities.

Vision

A generation of environmentally conscious, socially responsible, and civically engaged young leaders who create lasting, measurable change in every ward across India — and serve as a model for youth-led community governance worldwide.

Mission

To train, deploy, recognise, and support one Ward Steward per ward across every ward in India — equipping youth with the skills, tools, certification, and financial motivation to drive real community transformation through the Three-Cap recognition system and Graduate Programme in Civic Leadership.

Core Values

Accountability: Every steward is responsible and reportable for their ward's outcomes.
Sustainability: All actions prioritise long-term environmental and social wellbeing.
Inclusion: No ward is too small, no voice too quiet. Every community matters.
Transparency: Open data, honest impact reporting, and clear governance.
Youth Agency: Young people are leaders, not followers — they drive the agenda.
Technology: Digital tools amplify reach and verify impact at every level.

Organisational Structure

Level	Role	Responsibility	Reports To
National	Founder / CEO (C. Sekhar)	Strategy, partnerships, vision, policy	Board / AAKRI
National	Super Admin (Single Manager)	All digital operations, dashboard, broadcasts, approvals	Founder
State	State Coordinator	State-level oversight, government liaison, media	National Admin
District	District Coordinator (Orange Cap)	District steward management, mentoring, reporting	State Coordinator
Ward	Ward Steward (Purple/Green/Orange Cap)	Community action, reporting, project execution	District Coordinator

Key Metrics (Current)

Metric	Current Figure	2035 Target
Active Volunteers / Stewards	30,000+	1,000,000
Lives Impacted	2 Million+	500 Million+
Community Projects Launched	150+	100,000+
Countries Reached	50+	100+
Waste Processed	248 Tonnes	1 Million Tonnes

Volunteer Registration Process

End-to-end application, review & onboarding workflow

Eligibility

Who Can Apply?

Any student or young volunteer who meets ALL of the following criteria:

Age between 15 and 21 years (as of date of application)
Currently enrolled in school (Class 9 and above), college, diploma, or ITI — OR a young person not currently in formal education but committed to community service
Resident of the ward they wish to serve as steward
Basic digital literacy — ability to use a smartphone and WhatsApp/basic apps
Holds or has access to a bank account (own or parent/guardian) for honorarium receipt
Genuine passion for community service and civic improvement

6-Step Application Process

Personal Information

Applicant fills full name, date of birth, gender, mobile, WhatsApp, email, full residential address, ward name, city, district, state, and PIN code via the online application form or paper form.

Required documents at this stage: None. Information only.

Academic Details

Applicant provides educational status, institution name, class/year/semester, subjects/stream, languages known, digital literacy level (Basic / Intermediate / Advanced), and any prior community/volunteer experience (NCC, NSS, SPC, etc.).

Community Profile

Applicant describes their motivation for applying, identifies the top 3 community issues in their ward, selects their preferred impact domains (up to 3), states weekly time availability, confirms smartphone access, and states how they heard about WTCM.

Bank Account Details

Applicant submits: Account Holder Name, Account Number (entered twice to confirm), IFSC Code, Bank Name, Branch Name, Account Type (Savings / Current / Jan Dhan), and optional UPI ID. If under 18 or using a parent's account, a consent letter is required. Bank account verification via ₹1 micro-credit is initiated at this step (see Section 03).

Document Upload

Required: (a) Recent passport-size photo, (b) Age proof — Aadhaar / Birth Certificate / School ID, (c) Address proof — Aadhaar / Ration Card / Utility Bill, (d) School or College ID / Bonafide Certificate, (e) Bank passbook front page showing name, account number, and IFSC. Optional: Parent/guardian consent letter if applicable.

All files: JPG, PNG, or PDF. Maximum 5MB per document.

Declaration & Submission

Applicant reads and signs the WTCM Declaration — confirming accuracy of all information, consenting to bank verification, committing to steward duties, and authorising use of name and photo for programme documentation. Digital signature (full name typed) and date are recorded. System generates a unique Application Reference Number (e.g. WTCM-2025-10234).

Admin Review Process (Post-Submission)

Application Received

Application lands in Admin Dashboard under "Applications — Pending Review". Admin (single manager) receives notification.

Document Verification

Admin reviews all uploaded documents for completeness, authenticity, and age eligibility. Incomplete applications are flagged and the applicant is notified via SMS/email to re-submit missing documents within 7 days.

Bank Verification

Admin initiates ₹1 micro-credit from WTCM bank account to applicant's stated account. Full process detailed in Section 03.

Approval & Onboarding

Once documents are verified and bank account confirmed, application is approved. Applicant receives: Welcome SMS + Email with login credentials, Digital Ward Steward ID Card, Ward assignment, Foundation Training module access, and Purple Cap designation.

⏱ Processing Timeline

Document review: 1–3 working days
Bank verification credit: Within 24–48 hours of initiation
Full approval: 3–5 working days from complete application
Onboarding communication: Same day as approval

Bank Account Verification — ₹1 System

Process, controls & honorarium enablement

Financial Process

Why the ₹1 Verification System?

To ensure honorarium payments reach the correct beneficiary and no funds are lost to incorrect bank details, WTCM uses a ₹1 Micro-Credit Verification process. This is a one-time check per volunteer. The ₹1 is credited to the stated bank account — if it goes through successfully, the account is active, the details are correct, and the volunteer is cleared for monthly honorarium payments.

This approach eliminates: failed bulk transfers, wrong account credits, duplicate account issues, and fraud risk. It is modelled on the NPCI / government DBT (Direct Benefit Transfer) pre-verification methodology.

Step-by-Step ₹1 Verification Workflow

Volunteer Submits Bank Details

During Step 4 of the application form, the volunteer submits: Account Holder Name, Account Number (confirmed twice), IFSC Code, Bank Name, Branch, Account Type, and optional UPI ID. Bank passbook front page is uploaded as documentary evidence.

Admin Initiates ₹1 Transfer

Admin opens the "Bank Verification" queue in the Admin Dashboard. Each pending verification shows the volunteer name, bank, and masked account number. Admin clicks "Send ₹1" for individual accounts, or "Send ₹1 to All Pending" for batch processing. The system initiates an NEFT / IMPS transfer from the WTCM master account with the reference code "WTCM-VERIFY-[VolunteerID]".

Transfer Executed

The ₹1 credit is processed via the payment gateway. Expected credit time: Immediate via IMPS, or within 2 hours via NEFT. The volunteer receives a bank credit alert (SMS from their bank) showing ₹1 received from WTCM.

Confirmation

Volunteer confirms receipt of ₹1 via: (a) replying to the WTCM SMS confirmation link, or (b) the admin marks it "Verified" after the transfer API confirms success. If the transfer fails (wrong IFSC, closed account, wrong number), the volunteer is notified to re-submit corrected details within 5 working days.

Account Marked Verified

The volunteer's profile is updated to "Bank Account: Verified ✓". Honorarium disbursement is now enabled for this volunteer. No further bank verification is required unless the volunteer requests a bank account change.

Failure & Exception Handling

Scenario	System Action	Resolution
Transfer returned / failed	Account flagged "Verification Failed". Volunteer notified by SMS + App.	Volunteer re-submits correct details. Admin re-initiates within 3 days.
Wrong account number (different person)	Volunteer's account stays unverified. Flagged for manual review.	Admin calls volunteer to rectify. New details re-submitted with updated passbook.
Duplicate account (already used by another volunteer)	System auto-flags duplicate. Both accounts held pending manual review.	Admin verifies via document cross-check. One account approved; the other re-submits.
Minor using parent's account	Consent letter cross-checked during document review.	If consent letter is valid and parent account verified, honorarium is accepted.
Volunteer requests account change	New bank details submitted via admin request form.	New account undergoes same ₹1 verification before old account is deactivated.

💰 Financial Control Note

The ₹1 verification cost per volunteer is a controlled, budgeted administrative expense. At scale (1,000,000 stewards), the total one-time verification cost is ₹10,00,000 (₹10 lakhs) — a fraction of the honorarium disbursement risk mitigation benefit. All ₹1 transactions are logged in the admin dashboard with timestamps, transfer references, and bank confirmation codes for audit purposes.

Three-Cap Recognition System

Purple → Green → Orange progression framework

Recognition Framework

Overview of the Cap System

The Three-Cap System is the backbone of WTCM's recognition, motivation, and performance framework. Every Ward Steward begins at Purple Cap (Entry) and progresses to Green Cap (Active) and then Orange Cap (Top Performer) based on measurable community impact, tenure, project completion, mentoring, and training credentials. Each cap level unlocks higher honorarium, greater responsibilities, and national recognition.

🟣 Purple Cap

Entry Level — Basic Steward

Completed registration & onboarding
Received ward assignment & digital ID
Completed foundational training modules
Submitted first community report via app
Attended minimum 2 orientation sessions
Member of district communication group
Access to e-learning platform (Level 1)
Eligible for all seminars & video sessions
Enrolled in Graduate Programme L1

Monthly Honorarium

₹500 – ₹1,000

🟢 Green Cap

Active Level — Active Steward

Minimum 3 months consistent activity
Led at least 2 completed community projects
All monthly activity reports submitted on time
Trained 5+ community members
Positive feedback from ward residents recorded
Completed intermediate certification modules
Participated in district-level campaigns
Actively mentoring 2+ Purple Cap stewards
Access to advanced seminars & VC sessions
Enrolled in Graduate Programme L2

Monthly Honorarium

₹1,500 – ₹3,000

🟠 Orange Cap

Top Level — Impact Leader

Minimum 6 months high-performance record
Led 5+ major community transformation projects
Documented, verified impact data submitted
Featured in district or state media
Mentored 10+ stewards to Green Cap
Completed all Graduate Programme modules
Invited speaker / presenter at WTCM seminars
Coordinating district-level campaigns
Eligible for National Change Maker Award ⭐
First priority for paid staff/coordinator roles

Monthly Honorarium + Bonus

₹5,000 – ₹10,000+

Cap Promotion Process

Steward Self-Assessment

Steward submits a promotion request through the Ward Steward App after meeting all criteria for the next cap level. Uploads supporting evidence: project reports, photos, resident feedback forms, training certificates.

District Coordinator Review

District Coordinator (an Orange Cap steward) reviews the submission, verifies claims against app-reported data, and endorses or rejects the promotion request with written feedback within 7 days.

Admin Approval

Super Admin reviews the coordinator endorsement in the dashboard's "Cap Promotion Queue". Admin approves the promotion, updates the steward's cap level in the system, and schedules the new honorarium tier from the next disbursement cycle.

Notification & Recognition

Steward receives congratulatory SMS, email, and in-app notification with new digital ID reflecting updated cap level. A broadcast is sent to all district stewards announcing the promotion. Physical cap (colour-coded) and certificate are dispatched within 14 days.

Ward Steward 5-Stage Journey

From registration to national leadership

Lifecycle Process

The Complete Ward Steward Journey

Stage 1 — Registration & Application

Volunteer discovers WTCM through school, social media, ward committee, or peer referral. Completes 6-step online application. Submits all documents and bank details. Awaits admin review. Receives Application Reference Number. Bank account ₹1 verification initiated.

Duration: 1–3 days. Outcome: Application Reference Number issued.

Stage 2 — Training & Certification (Purple Cap)

Upon approval, steward receives login credentials and accesses the Foundation Training module on the e-learning platform. Completes modules in: Sustainability Basics, Community Leadership, Communication Skills, Technology Tools, Civic Rights & Governance, and Introduction to Ward Stewardship. Passes assessment with minimum 70% score. Earns Purple Cap designation, digital ID card, and ward assignment. Enrolled in Graduate Programme Level 1.

Duration: 2–4 weeks. Outcome: Purple Cap Steward. Honorarium begins.

Stage 3 — Deployment & First Action

Steward is formally deployed to their assigned ward. Receives the Ward Steward App with geo-tagged issue reporting, daily task management, community data collection tools, and seminar/event access. Conducts first ward walkthrough, files first community report, and attends first district orientation session. Connects with district coordinator for mentoring.

Duration: Week 1–4. Outcome: Active ward coverage begins.

Stage 4 — Community Action & Growth (Green Cap)

Steward runs sustained community projects across their chosen impact domains. Files monthly activity reports. Attends seminars and virtual conferences with top speakers. Completes Graduate Programme L2 modules. Mentors new Purple Cap stewards. After 3+ months of consistent activity and meeting all Green Cap criteria, submits promotion request. Upon approval, receives Green Cap with increased honorarium.

Duration: 3–6 months. Outcome: Green Cap Steward.

Stage 5 — Leadership & Scale (Orange Cap)

High-performing Green Cap stewards who have led 5+ major projects, mentored 10+ stewards, completed all Graduate Programme modules, and demonstrated measurable documented impact are promoted to Orange Cap. Orange Cap stewards become District Coordinators, present at WTCM seminars, lead district campaigns, and are first considered for paid staff positions. Eligible for the National Change Maker Award and WTCM Fellowship.

Duration: 6+ months of Green Cap. Outcome: Orange Cap — Community Leader.

Stage 06: Honorarium Disbursement Process

Monthly Activity Verification

By the 28th of each month, the Admin Dashboard auto-generates a list of active stewards eligible for honorarium based on: app activity in the month, reports submitted, sessions attended, and cap level. Inactive stewards (no activity for 30+ days) are flagged and their honorarium is held pending review.

Batch Payment Processing

Admin reviews and approves the disbursement batch. Payments are processed via NEFT batch transfer or UPI bulk payment on the 5th of the following month. Payment reference: "WTCM-HON-[Month]-[VolunteerID]". SMS and app notification sent to each steward upon payment.

Reconciliation

All transactions are logged in the dashboard with timestamps, amounts, transfer references, and bank confirmation codes. Monthly reconciliation report generated for accounts. Failed payments are retried within 3 working days; persistent failures trigger bank re-verification.

Nine Impact Domains

Community action areas, activities & measurement

Community Work

How Stewards Create Impact

Each Ward Steward identifies the priority issues in their specific ward and focuses their efforts across one or more of the nine WTCM impact domains. All activities are logged in the Ward Steward App with date, geo-location, photos, and participant counts. Impact data feeds into the public dashboard and is used to determine cap promotion eligibility.

Domain	Key Activities	How Impact is Measured
🌿 Environmental Sustainability	Waste segregation drives, clean-up campaigns, tree plantation, plastic-free zones, climate awareness, composting	Tonnes of waste collected, trees planted, households adopting segregation
🏥 Community Health	Health camps, vaccination drives, mental health sensitisation, hygiene promotion, nutrition awareness, first aid training	People reached, camps organised, vaccination uptake increase
📚 Education & Empowerment	Student mentoring, digital literacy, skill workshops, dropout prevention, reading programs, youth leadership	Students mentored, dropouts re-enrolled, digital literacy classes conducted
🚨 Disaster Preparedness	Emergency drills, flood response networks, relief coordination, early warning dissemination, shelter mapping	Families prepared, drills conducted, response time improvement
🕳️ Civic Participation	Citizen engagement, ward committee representation, public consultations, RTI awareness, community feedback	Citizens engaged, petitions filed, issues resolved via civic channels
🔧 Infrastructure Monitoring	Road damage reporting, streetlight failures, water supply issues, illegal dumping, drain monitoring, toilet audits	Issues reported, resolved, average resolution time tracked
🤝 Social Inclusion	Senior citizen assistance, women empowerment, disability inclusion, community welfare, anti-discrimination campaigns	People supported, programs run, inclusion outcomes reported
💡 Entrepreneurship	Local entrepreneur support, self-help group facilitation, social entrepreneurship incubation, livelihood skill programs	SHGs formed, businesses supported, jobs created
📱 Digital Transformation	Digital literacy for all ages, e-governance access, smart ward initiatives, UPI/digital payment adoption, cybersecurity	People trained in digital skills, government services accessed digitally

Activity Reporting Process

Activity Conducted

→

Open Ward Steward App

→

Select Domain & Activity Type

→

Enter Date, Participants, Description

→

Upload Photos (Geo-tagged)

→

Submit Report

→

Admin Dashboard Updated

→

Public Impact Dashboard Live

📋 Minimum Monthly Activity Requirements for Honorarium

Purple Cap: Minimum 4 activity reports per month, at least 1 in primary domain
Green Cap: Minimum 8 activity reports per month, mentoring record required
Orange Cap: Minimum 12 activity reports, 1 project leadership record, 1 mentoring session

Graduate Programme in Civic Leadership

Three tracks · Four credential levels · National certification

Academic Programme

Programme Overview

The WTCM Graduate Programme in Civic Leadership is a structured, university-equivalent academic programme designed to transform Ward Stewards into certified civic leaders. It covers three interconnected tracks — Civic Sense & Governance, Sustainability & Environment, and Leadership & Community — across four progressive credential levels. Certificates are issued by WTCM / AAKRI and are being pursued for recognition by partner universities and state governments.

🏛️ Civic Sense & Governance

Track 1 · 8 Modules

Indian Constitution & Citizen Rights
Local Self-Government Structure
Ward & Panchayat Functions
Right to Information (RTI) Act
Public Policy & Budget Literacy
Electoral Processes & Civic Duty
Community Grievance Redressal
Ethical Citizenship & Anti-Corruption

🌱 Sustainability & Environment

Track 2 · 8 Modules

Climate Change Science & Policy
Solid Waste Management Systems
Water Conservation & Harvesting
Renewable Energy Fundamentals
Biodiversity & Urban Ecology
Carbon Footprint & Reduction
Environmental Impact Assessment
Sustainable Urban Planning Basics

🏆 Leadership & Community

Track 3 · 8 Modules

Transformational Leadership Theory
Community Mobilisation Strategies
Project Planning & Management
Communication & Public Speaking
Conflict Resolution & Mediation
Social Entrepreneurship Principles
Fundraising & Resource Mobilisation
Impact Measurement & Reporting

Four Credential Levels

Level	Credential	Duration	Requirements	Cap Eligibility
L1 Foundation	Certificate in Civic Leadership (Foundation)	3 months	Complete core modules from all 3 tracks. Pass assessments (70%+). Submit 1 community reflection report.	Purple Cap onwards
L2 Practitioner	Certificate in Civic Governance (CCG) + CEL / CCL	6 months	Complete advanced modules. Submit 2 field project reports with community impact data. Peer evaluation.	Green Cap onwards
L3 Graduate	Graduate Certificate in Civic Leadership	12 months	All 24 modules. Mentoring record (5+ mentees). Community thesis (2,000 words). Viva with evaluator.	Orange Cap (mandatory)
L4 Fellow	WTCM Fellowship in Civic Leadership	18 months	Research paper contribution. National seminar presentation. Peer recognition from district cohort. 10+ mentees.	Orange Cap + Special Selection

Certificate Issuance Process

Steward Completes Level

→

Admin Reviews Submissions

→

Assessment Verified

→

Certificate Generated (Digital + Physical)

→

Signed by Founder

→

Dispatched / Emailed

→

Added to Steward Profile

Seminar, Video & VC Auto-Link System

Scheduling · Link generation · Broadcast workflow

Knowledge & Connection

Overview

WTCM regularly connects all registered stewards and volunteers with top speakers — IAS officers, environmentalists, social entrepreneurs, academics, and national leaders — through virtual conferences (VC), video seminars, panel discussions, and masterclasses. The Auto-Link System ensures that when any session is scheduled by the admin, a unique secure join link is automatically generated and broadcast to every single steward and volunteer simultaneously — across multiple communication channels.

Types of Sessions

Session Type	Format	Typical Duration	Platform
Virtual Conference (VC)	Live two-way video with Q&A	60–90 minutes	Google Meet / Zoom
Video Seminar	Presentation + Q&A	45–60 minutes	Google Meet / YouTube Live
Panel Discussion	Multiple speakers + moderator	60–90 minutes	Zoom / Microsoft Teams
Workshop	Hands-on, interactive learning	90–120 minutes	Google Meet / Zoom
Masterclass	Deep-dive by single expert	60–90 minutes	YouTube Live / Zoom
Q&A Session	Open questions to leadership	30–45 minutes	Google Meet

Complete Auto-Link & Broadcast Process

Admin Schedules Session

Admin logs into the WTCM Admin Dashboard — navigates to "Seminars & VC" — fills the session scheduling form: Session Title, Speaker Name & Designation, Date, Time, Session Type, Platform (Google Meet / Zoom / YouTube Live / Teams / Jitsi), and session description. Selects notification channels: App Push, SMS, Email, WhatsApp, Telegram.

Unique Link Generation

Admin clicks "Generate Link & Broadcast". The system creates a unique session URL with a randomly generated secure code (e.g. meet.wtcm.in/XYZ9K2ABP). The link is stored against the session in the database, shown to the admin for confirmation, and can be copied or previewed. The link is also added to the public-facing "Upcoming Seminars" section of the WTCM website.

Instant Broadcast to All Stewards

The system immediately broadcasts a notification to ALL registered stewards and volunteers — 30,000+ recipients — across selected channels simultaneously: (a) App Push Notification with session title, speaker, date/time, and join link; (b) SMS to registered mobile numbers with short URL; (c) Email with full session details, speaker bio, join link, and calendar invite (.ics); (d) WhatsApp message (if opted in); (e) Telegram channel post (if applicable). Broadcast progress is shown in real-time on the admin dashboard.

Automated Reminders

System auto-sends reminders: 24 hours before session (email + app push), 1 hour before session (SMS + app push), and 10 minutes before session (app push only). Reminders include the join link in every message.

Session Conducted

Speaker delivers the session via the generated link. Admin can monitor attendance via platform analytics. Attendance data is fed back into the dashboard post-session — total join count, district-wise attendance, and time-on-session data where available.

Recording & Archiving

Session recording is stored in the WTCM Video Archive (cloud storage). Within 24 hours of the session, a replay link is broadcast to all stewards who could not attend live. The recording is also added to the Graduate Programme e-learning library as reference material. Stewards who watch the full recording receive session attendance credit.

📊 Broadcast Performance Tracking

After each broadcast, the Admin Dashboard shows: Total messages sent, App push delivery rate, SMS delivery rate, Email open rate, Session join count (live), Replay views (post-session). This data is used to optimise future session scheduling (best times, most engaging topics) and to identify low-engagement districts for targeted follow-up.

Technology Platform & Admin Dashboard

Single-admin digital operations system

Digital Infrastructure

Ward Steward App — Features

Module	Features	Who Uses It
Profile & Digital ID	Personal profile, cap level display, digital ward steward ID card, QR code, achievement badges	All Stewards
Activity Reporting	Domain-based report filing, photo upload, geo-tagging, participant count, description, date/time log	All Stewards
Issue Reporting	Geo-tagged issue reports (roads, lights, waste, water), status tracking, resolution confirmation	All Stewards
E-Learning	Graduate Programme modules, video lectures, assessments, certificates, progress tracking	All Stewards
Seminars & Events	Upcoming sessions, auto-join links, reminders, replay library	All Stewards
Gamification	Credit points, level badges, district leaderboard, national leaderboard, challenges, rewards	All Stewards
Mentoring	Mentor-mentee pairing, progress tracking, session logging	Green + Orange Cap
Cap Promotion	Self-assessment form, evidence upload, promotion request submission, status tracking	All Stewards

Admin Dashboard — Single Manager System

The entire WTCM digital operation is managed by a single Super Admin (currently C. Sekhar or designated manager) through the Admin Dashboard. All approvals, verifications, broadcasts, disbursements, and reporting flow through this one dashboard, ensuring tight control and accountability.

Dashboard Module	Functions Available to Admin
Overview Dashboard	Live steward count, cap distribution, pending applications, upcoming seminars, impact metrics
Applications	Review, approve, reject applications; view all documents; track status; export CSV
Steward Directory	Search, filter, view, message, promote, deactivate individual stewards
Cap Progression	View promotion queue, approve/reject promotions, bulk promote, view cap history
Bank Verification	View pending queue, send ₹1 individually or in batch, mark verified, handle failures
Faculty & Courses	Onboard faculty, assign tracks/modules, schedule sessions, track fees & assignments
Seminars & VC	Schedule sessions, generate auto-links, trigger broadcasts, view broadcast logs, manage archives
Graduate Programme	View enrolments by level/track, approve certificates, issue digital and physical certificates
Honorarium	Review monthly disbursement batch, approve payments, reconcile, handle failures
Impact Reports	District-wise, domain-wise, and national impact summaries; export for CSR / government reporting
Broadcast	Send custom messages to all or segmented groups via App / SMS / Email / WhatsApp

National Expansion Roadmap

Phase 1

Pilot — Kalamassery · 2024–25

Technology deployment. First cohort trained. Ward stewardship model validated. First Orange Cap stewards identified.

Ward Stewards

Phase 2

District — Ernakulam · 2025–26

Scale training. Establish district coordination. Onboard CSR partners. Graduate Programme launched. Seminar series begins.

500+

Ward Stewards

Phase 3

State — Kerala · 2026–28

Full state deployment. Government MoUs. State dashboard. Media campaign. University accreditation for Graduate Programme.

20,000+

Ward Stewards

Phase 4

National — India · 2028–35

One trained Ward Steward per ward across all of India. Replicable model for every state. Global expansion blueprint.

1,000,000

Youth Changemakers

Admin, Data & Compliance

Governance, data privacy, legal & operational guidelines

Governance

Single Admin Governance Model

WTCM operates on a single Super Admin model for the central digital platform, ensuring tight control, accountability, and prevention of unauthorised changes to steward data, financial records, or communications. The Super Admin is responsible for ALL digital operations across the platform.

Access Control: Only the Super Admin has write access to volunteer records, cap levels, bank verification, and financial disbursements.
Audit Trail: Every action taken in the dashboard is logged with timestamp, action type, and admin identifier for full auditability.
Backup Admin: A designated backup admin (with restricted read-only access except in emergencies) is established to ensure business continuity.
Two-Factor Authentication: Admin login requires two-factor authentication (password + OTP to registered mobile/email).

Data Privacy & Protection

Data Type	Who Has Access	Retention Period	Protection Method
Personal Information (name, DOB, address)	Admin only	Duration of programme + 3 years	Encrypted database, access-controlled
Bank Account Details	Admin only (masked in dashboard)	Duration of programme + 5 years	Encrypted, PCI-DSS compliant storage
Uploaded Documents	Admin only	Duration of programme + 3 years	Encrypted cloud storage
Activity Reports & Impact Data	Admin; anonymised public dashboard	Indefinite (anonymised)	Anonymised before public display
Contact Details (mobile, email)	Admin + communication system	Duration of programme	Used only for WTCM communications

Volunteer Rights & Grievance Process

Grievance Submission

Any volunteer can raise a grievance via the Ward Steward App, by email to hello@wethemakers.org, or through their District Coordinator. Grievances can relate to: cap promotion disputes, honorarium non-receipt, harassment, unfair deactivation, or data privacy concerns.

Acknowledgement & Review

Admin acknowledges the grievance within 48 hours. A full review is conducted within 7 working days, including interviews with relevant parties and review of dashboard records and activity logs.

Resolution

Admin communicates the resolution to the volunteer in writing. If the volunteer is unsatisfied, the case is escalated to the Founder (C. Sekhar) for final decision within 14 days.

Steward Code of Conduct

All Ward Stewards are bound by the WTCM Code of Conduct, which requires:

Honest and accurate reporting of all community activities and outcomes
Respectful engagement with all community members regardless of religion, caste, gender, or socioeconomic background
Non-partisan stance — no political campaigning or party affiliation in the WTCM capacity
Maintaining confidentiality of any sensitive community or personal data encountered during stewardship
Not accepting gifts, money, or favours from community members or local businesses in exchange for WTCM actions
Immediate reporting of any safety concerns, harassment, or ethical violations to the Admin

Document Prepared By

Field	Detail
Organisation	We The Change Makers (WTCM) — A programme of AAKRI
Founder & CEO	C. Sekhar
Document Title	Complete Organisation Process Blueprint v1.0
Date	June 2025
Contact	hello@wethemakers.org · www.wethemakers.org
Classification	Confidential — Internal / Investor / Partner Use Only
Scope	All WTCM processes: Volunteer Registration, Bank Verification, Cap System, Honorarium, Graduate Programme, Seminars, Admin Dashboard, National Roadmap

⭐ Slogans & Brand Principles

"My Ward. My Responsibility. My Legacy."
"Real Stewards. Real Communities. Real Change."
"Where I Lead, Change Follows."
"Young Leaders. Stronger Communities."
"One Ward. One Steward. One Community. Unlimited Possibilities."